ShippingAll orders are shipped UPS ground or USPS unless otherwise requested.
- Domestic orders over $250 qualify for free standard shipping. There is no minimum order size and no additional charge for drop-shipments to patients.
- We provide an email confirmation with your order tracking details at time of shipping. Once the package shows delivery, please contact the carrier directly for any lost or missing packages.
If you are dissatisfied with a product and would like to inquire about a return, please contact the Biocidin Customer Experience team at 1-800-775-4140, Monday - Thursday: 9:00am - 5:00pm PT or Friday: 9:00am - 3:00pm PT.
Prior authorization from the Customer Experience team and proof of purchase is required for all returns. Only unopened items returned with prior authorization and proof of purchase within thirty (30) days of delivery will be accepted as returns. Biocidin, in its sole discretion, will either replace or provide a credit for all products accepted as returns.
A restocking fee of 20% of the purchase price of the products will be charged for all returns. Reports of damaged products or order discrepancies must be communicated to Biocidin within seventy-two (72) hours of delivery in order to qualify for return or refund. All barcodes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.