Shipping & Returns

Shipping

All orders are shipped UPS ground or USPS unless otherwise requested.
  • Domestic orders over $250 qualify for free standard shipping. There is no minimum order size and no additional charge for drop-shipments to patients.
  • We provide an email confirmation with your order tracking details at time of shipping. Once the package shows delivery, please contact the carrier directly for any lost or missing packages.

Returns

Biocidin Botanicals™ is delighted to provide our customers with professional-grade products that meet our exacting quality standards. Your order is carefully packed using sustainable materials and efficiently shipped to you with your satisfaction in mind. 

In the event you are not satisfied with your purchase and wish to inquire about a return, please email us at questions@biocidin.com and our Customer Service Team will be happy to assist you.

Please note the following:

    • We ask that reports of damaged products or order discrepancies be communicated to Biocidin Botanicals within seventy-two (72) hours of delivery to qualify for return or refund. 
    • Only unopened items and products with labels that have not been altered in any way will be eligible for return or refund. 
    • Once you have authorization from our team to return your products, please send them, along with proof of purchase, within sixty (60) days of delivery.
    • A restocking fee may apply.
    • For all products authorized for return, our Customer Service Team will determine if we will replace the product(s) or provide a credit.
    • We can only accept products purchased directly through Biocidin Botanicals. If you purchased your Biocidin Botanicals products from one of our practitioner partners or an online retailer, please contact them directly for their return policy.
    • For Sales on the Amazon platform, the Biocidin brand works hard to ensure that only authentic, high-quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Biocidin brand offers a 45-day Satisfaction Guarantee which will NOT be honored without the provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.