Ordering & Support

Consumers

  • Online orders are for the US only. See how to place international orders here.
  • For questions pertaining to orders contact questions@biocidin.com 
  • Local: 831-786-9711
  • Toll-Free: 800-775-4140
  • Once orders are processed, we are not able to make changes, if you would like to purchase additional products please place another order.

Biocidin Botanicals™ does not provide advice for product usage to consumers.

If you need support, please ask your health care professional, or email  questions@biocidin.com for a list of practitioners familiar with our formulations. Many may offer online and phone appointments. Our phone staff can assist in placing orders and questions pertaining to shipping and returns and are not able to answer any individual questions on product usage.

Healthcare Professionals

Professional accounts are available only to licensed or certified healthcare professionals.

  • Fill out the Professional Account Request Form
  • We will notify you by email when your professional account is available.
  • Once your professional account is set, login to view products and information/terms for health care professionals.
  • Healthcare professionals must sign a Terms of Purchase Agreement which states you will not sell through third-party websites, such as Amazon or Ebay, or list the products online for less than the stated retail pricing on this website and our price list.
  • Please call 831-786-9711 or email proaccounts@biocidin.com for product support for health professionals.

Customer Service

At Biocidin Botanicals™, we pride ourselves on a level of customer service that is reflective of the high standards of our products. 

  • Our orders department is available 6:00 am - 5:00 pm PT Mon-Thurs, and from 6:00 am - 1:00 pm on Fridays.
  • We reserve the right to refuse service at our discretion.

Sales on the Amazon Platform

  • For Sales on the Amazon platform, the Biocidin brand works hard to ensure that only authentic, high-quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Biocidin brand offers a 45-day Satisfaction Guarantee which will NOT be honored without the provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.