Consumer Ordering and Support
- Online orders are for the US only. See how to place international orders here.
- For questions pertaining to orders contact firstname.lastname@example.org
- Local: 831-786-9711
- Toll-Free: 800-775-4140
- Once orders are processed we are not able to make changes, if you would like to purchase additional products please place another order.
Bio-Botanical Research does not provide advice for product usage to consumers.
If you need support, please ask your health care professional, or email email@example.com for a list of practitioners familiar with our formulations. Many offer low cost online and phone appointments. Our phone staff can assist in placing orders and questions pertaining to shipping and returns and are not able to answer any individual questions on product usage.
Healthcare Professionals Ordering and Support
Professional accounts are available only to licensed or certified healthcare professionals.
- Fill out the Professional Account Request Form
- We will notify you by email when your professional account is available.
- Once your professional account is set, login to view products and information/terms for health care professionals.
- Healthcare professionals must sign a Terms of Purchase Agreement which states you will not sell through third-party websites, such as Amazon or Ebay, or list the products online for less than the stated retail pricing on this website and our price list.
- Please call 831-786-9711 or email firstname.lastname@example.org for product support for health professionals.
Customer ServiceAt Bio-Botanical Research®, Inc., we pride ourselves on a level of customer service that is reflective of the high standards of our products.
- Our orders department is available 9:00 - 5:00 Pacific Time Mon-Thurs, and from 9:00 - 3:00 on Fridays.
- We reserve the right to refuse service at our discretion.
ShippingAll orders are shipped UPS ground or USPS unless otherwise requested.
- Domestic orders over $250 qualify for free standard shipping. There is no minimum order size and no additional charge for drop-shipments to patients.
- We provide an email confirmation with your order tracking details at time of shipping. Once the package shows delivery, please contact the carrier directly for any lost or missing packages.
In order to protect our employees and customers from any additional risk, we have made the decision to change our product return policy.
Returns will not be accepted during the period of Covid-19, until further notice.
If your item has been damaged, please contact us at the information below
If you have purchased Bio-Botanical Research®, Inc. products through another party, such as an online store or doctor, contact them directly regarding returns.
Online orders are for the US only. If you are ordering from Canada, New Zealand, or Europe/UK, please contact our international distributors below. For all other international orders, please contact us directly at email@example.com.
NEW ZEALAND AND AUSTRALIA
- Corene Humphreys, ND
- Nutritional Medicine New Zealand
- PO Box 9, Snells Beach
- Warkworth, 0942
- New Zealand
- Office: 0064 9 425 4250
- Mob: 0064 21 941 556
NETHERLANDS AND EU
- Jeroen de Haas, ND
2031 ET Haarlem
0031 23 5340039
KOREA, HONG KONG AND VIETNAM
- Kibeom Yun, MD, Eunjung Jang, MD, and Sujin Hong, MD
- Labswisenet 4F 7, Dogok-ro 7-gil,
Gangnam-gu, Seoul, Republic of Korea
- firstname.lastname@example.org (orders)
- +82 70 4855 3330 (orders)
- wisenetmall.com (orders)