Ordering and Support
Consumers
- Online orders are for the US only. See how to place international orders here.
- For questions pertaining to orders contact questions@biocidin.com
- Local: 831-786-9711
- Toll-Free: 800-775-4140
- Once orders are processed we are not able to make changes, if you would like to purchase additional products please place another order.
Bio-Botanical Research does not provide advice for product usage to consumers.
If you need support, please ask your health care professional, or email questions@biocidin.com for a list of practitioners familiar with our formulations. Many may offer online and phone appointments. Our phone staff can assist in placing orders and questions pertaining to shipping and returns and are not able to answer any individual questions on product usage.
Healthcare Professionals
Professional accounts are available only to licensed or certified healthcare professionals.
- Fill out the Professional Account Request Form
- We will notify you by email when your professional account is available.
- Once your professional account is set, login to view products and information/terms for health care professionals.
- Healthcare professionals must sign a Terms of Purchase Agreement which states you will not sell through third-party websites, such as Amazon or Ebay, or list the products online for less than the stated retail pricing on this website and our price list.
- Please call 831-786-9711 or email proaccounts@biocidin.com for product support for health professionals.
Customer Service
At Bio-Botanical Research®, Inc., we pride ourselves on a level of customer service that is reflective of the high standards of our products.
- Our orders department is available 6:00 am - 5:00 pm PST Mon-Thurs, and from 6:00 am - 3:00 pm PST on Fridays.
- We reserve the right to refuse service at our discretion.