- Online orders are for US only. See how to place international orders.
- Once orders are processed we are not able to make changes, if you would like to purchase additional products please place another order.
At Bio-Botanical Research, Inc., we pride ourselves on a level of customer service that is reflective of the high standards of our products. Our orders department is available 9:00 - 4:00 Pacific Time Mon-Thurs, and from 9:00 - 2:00 on Fridays.
- Our technical consultants are available to provide support to health professionals on usage and protocols by appointment.
- If you are not a health care practitioner and need product information and usage assistance, we are happy to refer you to a practitioner to assist you by phone or in person.
All orders are shipped UPS ground or Priority Mail unless otherwise requested. When possible, orders placed before noon will be shipped the same day (we do not ship on weekends or UPS holidays).
- Domestic orders over $300 qualify for free standard shipping. There is no minimum order size and no additional charge for drop-shipments to patients.
- We provide an email confirmation with your order tracking details at time of shipping. Once the package shows delivery please contact the carrier directly for any lost or missing packages.
- Returns accepted on unopened product within 60 days of purchase, shipping costs are not refundable. Contact us by email for authorization.
- If you have purchased Bio-Botanical Research products through another party, such as an online store or doctor, contact them directly regarding returns.
Creating an Account
Customers can choose to check out as a guest or create an account. From your account you can track an order, view order history, reorder, or return an item.
Health Care Professionals
Professional accounts and wholesale pricing is available only to licensed health care professionals.
- Contact us to create a new wholesale account at firstname.lastname@example.org
- We will notify you by email when your professional account is available, usually within 1 business day. If you need to order immediately please contact us at 800.775.4140 and we will expedite your online account set up.
- Once your professional account is set, login to view products and information/terms for health care professionals.
- Health care professionals must sign a Terms of Purchase Agreement which states you will not sell through third-party websites, such as Amazon or Ebay, or list the products for less than the stated retail pricing on this website and our price list.
- Support for product usage is available to licensed health professionals. Please call 800.775.4140 or email email@example.com.
- In-depth product training is available by appointment for health care professionals and their staff.
We reserve the right to refuse service at our discretion.